Mobile Device Support Specialist Job Description

Mobile Device Support Specialist Job Description

JOB TITLE: Mobile Device Support Specialist

Mobile Device Support Specialist Alternative Job Titles:

Mobile Device Support Technician
First Line Support for Smart Devices
Mobiles and Tablets Support Specialist
IT Support Technician for Mobile Devices and Technologies
IT Support Specialist - Smart Devices

Mobile Device Support Specialist Company Department:

IT Department, IT Support Department, Mobile Device Support Department, First Level Support Department

Mobile Device Support Specialist Job Description:

First level support of all platforms (Android, iOS, Windows 10 Mobile, BlackBerry) mobile device users, actual problems solving, reporting and solving complicated problems to second level support or to supplier, incidents or changes settings up and solving in specialized SW (HP Service Manager or similar), new OS versions, updates and new mobile apps testing, registration, management and retirement of smart devices in mobile device management (MDM) system (for example MobileIron or AirWatch)

Mobile Device Support Specialist Superior Job Titles:

IT Manager
Service Desk Manager
IT Support Manager
First Line Support Department Manager
IT Support Coordinator

Mobile Device Support Specialist Subordinate Job Titles:

Job position without subordinates

Mobile Device Support Specialist Resume Curriculum Vitae Examples

Mobile Device Support Specialist Cover Letter Examples

Assumptions for Job Position Mobiles and Tablets Support Specialist

Communicative person, IT approach, logical thinking, system understanding, time and mind flexible, stress resistance

First Line Support for Smart Devices Usual Requirements for Candidates

Experiences in IT area, mobile devices operation systems knowledge (iOS by Apple, Android by Google, BlackBerry, Windows Phone and Windows 10 by Microsoft), HW structure of mobile phones and tablets, mobile App standard including registration, installing and uninstalling on App Stores (Apps Store, Google Play, MS windows Store), daily using ability to use desktop Windows and MS Office, Mobile Device Management systems knowledge (MobileIron, AirWatch, MS InTune), ITIL standards knowledge understanding

Mobile Device Support Technician Working Conditions

Job is usually provided at office,occasional visits to different locations (VIP user problems solving), frequent communication with customers (mobile device users)by phone, messenger, email and in person

Mobile Device Support Specialist Typical Training and Courses

Communication skills, Time Management, stress resistance, crisis situations and problems solving, MDM (mobile device management) systems for IT support staff, HW, Operation System and App for mobile phones and tablets, desktops Windows and MS Office for IT Support

Job Description Field: Information Technology and Telecommunication

Author: Acesta

Job description Mobile Device Support Specialist views: 10250

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